Mainly responsible for the set-up and arrangement of all tables, chairs and cutleries, and for providing excellent customer service.

Directly reporting to the Branch Manager/Site Supervisor/Team Leader.

DUTIES AND RESPONSIBILITIES

• Greets and welcomes the guest as well as assisting them with a positive and helpful attitude
• Handles incoming phone calls which deals with the guest reservation and process their requests, and queries accordingly
• Ensures guest signed in on arrival in the reception area
• Set-ups and arrange tables, chairs in time for the next meal and helps prepare the utensils, linens and other items to be used
• Promotes upselling and contribute to the development of cordial guest relation by anticipating guest need and accommodating their legitimate request
• Keeps the Supervisor or Site Manager informed of all problems or matters of significance and suggests possible improvements
• Takes active part in the preparation of other special offer, promotional activities or other events
• Focuses and deliver excellent Customer Service
• Performs other related duties as may be assigned

BASIC QUALIFICATIONS

• With Diploma Course/Certificate in Hospitality and Management, Tourism Management or any relevant course
• Flexible to work at shifting schedules and able to work in hectic environment
• Willing to be trained and can work under minimum supervision